Out-of-court Dispute Resolution (ODR)
Procedure under Article 21 of Regulation (EU) 2022/2065 (DSA)
What is ODR and when to use it
If you have used the internal complaint-handling mechanism (DSA art. 20) and disagree with the resolution of your notice or sanction, you have the right to out-of-court dispute resolution under Article 21 DSA.
The dispute can be handled by certified ADR bodies (e.g. ČOI), via our internal compliance procedure. None of these procedures limit your right to take the case to court.
Czech Trade Inspection (ČOI)
ČOI is the competent body for out-of-court resolution of consumer disputes (ADR) in the Czech Republic. You can submit an ODR request online via the ČOI form:
EU ODR platform (discontinued as of 20 July 2025)
The European Online Dispute Resolution (ODR) platform was abolished by Regulation (EU) 2024/3228 and its operation ended on 20 July 2025. For cross-border consumer disputes, please contact the European Consumer Centre network (ECC Czech Republic) or certified ADR bodies (Czech Trade Inspection Authority).
Internal ODR request
If you would like us to review your case via an independent internal compliance review before referring you to ČOI, fill in the form below. We will respond within 5 working days with information on whether we take the case internally or recommend referral to ČOI.